Customer Success Engineer @ Gladly

Customer Success Engineer building tools that help support teams move faster.

I scope, build and ship tooling and automation for Gladly's Support Engineering team, using what I see in the ticket queue and hear from customers to decide what to build next. Computer Science graduate, former Developer Support Engineer and Team Lead, and weekend photographer.

Work Experience

From enterprise support to building tools for support teams, always working where customers' code meets the product.

Gladly

via Support Ninja Inc.

  1. Customer Success Engineer

    Sep 2026 - Present

    Building tooling and automation that helps the Support Engineering team run more efficiently, from internal tools to product fixes that close customer tooling gaps and reduce support tickets.

  2. Developer Support Engineer

    Sep 2025 - Sep 2026

    Guided customer developers through API, SDK and product integrations, serving as their bridge to Gladly's Product Engineering org.

  3. L2 Technical Support Engineer

    May 2025 - Sep 2025

    Provided technical expertise and problem resolution, collaborating with Customer Success, Product and Engineering to deliver excellent customer service.

Airtable

via PartnerHero

  1. Technical Team Lead

    Sep 2023 - May 2025

    Led a team of technical support engineers assisting Airtable's enterprise customers.

  2. Enterprise Technical Support III

    Mar 2022 - Sep 2023

    Assisted enterprise customers with scripting, automations and general inquiries across Salesforce, Zendesk and Jira.

Westpac

via Concentrix

  1. Home Loan Advisor

    Jan 2020 - Jan 2022

    Handled and processed Westpac home loans for Australian customers using internal and external tools like Salesforce and Zendesk.

Red Tomato Design Studio

  1. Software Engineer

    Jul 2018 - Mar 2019

    Helped build the startup with ReactJS development, Illustrator design work and photography.

UnionBank of the Philippines

  1. Intern

    Jun 2017 - Aug 2017

    Spearheaded the foundation of U:bot, a chatbot used by HR departments, and joined the Student Mentoring Program.

Featured Projects

A few notable things I've built with love.

All projects
₿2019

Coins.ph Crypto Prices

Live buy and sell prices from Coins.ph.

A price tracker for BTC, ETH, BCH and XRP on Coins.ph, built when I first got into crypto and wanted a quick way to check buy and sell rates.

  • React
  • Coins.ph API
  • React-MDL
Live demo Source
°C2019

React Weather App

Current weather for any city, from the OpenWeather API.

Enter a city and country to get the temperature, humidity and conditions. One of my first React apps, built to learn components, state and calling a third-party API.

  • React
  • OpenWeather API
  • React-MDL
Live demo Source
RT2018

Red Tomato Design Studio

Website for a branding and design studio.

The studio's site, built while I worked at Red Tomato: services, a portfolio of client work, an about page and contact details.

  • React
Live demo